Your information is fully protected at cbaj
cbaj is fully committed to protecting your personal information and privacy. In this policy, learn how we collect, store, and use your information.
cbaj ("we", "our", "platform") is a trusted online gaming service for players in Bangladesh. This Privacy Policy ("Policy") describes in detail our commitment and procedures regarding the protection of your personal information.
When you use the cbaj website, complete registration, or use any of our services, you accept the terms of this Privacy Policy. Please read this policy carefully and contact our support team if you have any questions.
We believe your privacy is a fundamental right. That is why cbaj takes the highest technical and administrative measures at every step to ensure the security of your information.
Data Collection and Use
1 What Types of Information We Collect
We collect the following types of information to register accounts and operate services on cbaj:
- Identity Information: Your full name, date of birth, nationality, and details of your government-issued ID.
- Contact Information: Email address and mobile number.
- Financial Information: Your bKash, Nagad, or Rocket number — used solely for processing transactions.
- Technical Information: IP address, device type, browser information, cookie data, and session logs.
- Gaming Activity Information: Game history, betting details, win/loss records, and patterns of time spent on the platform.
- Communication History: Records of your conversations and emails with our support team.
2 Purpose and Use of Data Collection
Your information is used only for specific and legitimate purposes. cbaj processes your information for the following reasons:
- To create and manage accounts and complete identity verification.
- To securely process deposits, withdrawals, and other financial transactions.
- To provide bonuses, promotions, and benefits under the cbaj VIP program.
- To deliver customer service and manage communications.
- To prevent fraud, money laundering, and other illegal activities.
- To ensure responsible gaming and identify problematic behavior.
- To improve our services and develop new features.
- To deliver a personalized gaming experience based on your preferences.
3 Methods of Data Collection
cbaj collects information in the following ways:
- Directly Provided Information: What you provide when filling out registration, profile update, deposit, or withdrawal forms.
- Automatic Collection: Your usage patterns are collected through cookies, log files, and similar technologies.
- Third-Party Sources: Relevant confirmation information from identity verification services and payment processors.
4 Cookies and Tracking Technologies
cbaj uses cookies and similar technologies to improve your experience. Cookie usage is described below:
- Essential Cookies: These are necessary to maintain login sessions and ensure the basic functionality of the platform.
- Functional Cookies: Store your preferences, language settings, and display-related information.
- Analytical Cookies: Analyze user behavior to help improve services.
You can manage cookies by changing your browser settings. However, disabling some essential cookies may cause certain platform features to not work properly.
Data Protection and Sharing Policy
5 Data Security Measures
To protect your privacy, cbaj applies advanced technical and administrative security measures:
- SSL/TLS Encryption: All data transfers on the website and to our servers are protected by industry-standard encryption.
- Secure Data Storage: Your information is stored in encrypted databases with measures in place to prevent unauthorized access.
- Access Controls: Only authorized cbaj staff can access your information, and only as needed for their specific roles.
- Regular Security Audits: Our systems undergo regular security audits to identify any vulnerabilities in a timely manner.
- Two-Factor Authentication: An additional layer of security is provided to protect your account.
We continually review and improve our security practices. Even so, no data transmission over the internet is entirely risk-free — so we also advise you to stay vigilant.
6 Policy on Sharing Information with Third Parties
cbaj never sells, rents, or commercially transfers your personal information to third parties. However, specific information may be shared in the following limited circumstances:
- Payment Processors: Information necessary to complete transactions with payment services such as bKash, Nagad, and Rocket.
- Identity Verification Services: Information related to identity verification to meet regulatory requirements.
- Legal Obligations: Disclosure of information in accordance with a valid order from a court or law enforcement authority.
- Business Transfers: In the event of a merger or acquisition involving cbaj, the new operator will follow the same privacy standards.
Outside of the cases listed above, no information is shared with any third party without your explicit written consent.
7 Data Retention Period
cbaj retains your information only for as long as necessary:
- Active Accounts: All relevant information is retained while your account remains active.
- Closed Accounts: Even after an account is closed, certain information may be retained for a specified period as required by legal and regulatory obligations.
- Financial Records: Transaction data is retained for a defined number of years as required by applicable law.
- Marketing Data: Marketing-related information is deleted promptly after you withdraw your consent.
8 International Data Transfers
Some of our servers and service providers may be located outside Bangladesh. In such cases:
- We ensure that adequate protection measures are in place at all locations where data is stored.
- Our contracts with third-party service providers include strict data protection requirements.
- We always follow the best industry standards for international data transfers.
Your Rights and Controls
9 Your Rights Regarding Your Information
cbaj recognizes and respects the following rights over your information:
- Right of Access: The right to know whether cbaj holds any information about you, what that information is, and to receive a copy of it.
- Right to Rectification: The right to request correction or completion of inaccurate or incomplete information in your account.
- Right to Erasure: The right to request deletion of your information in certain circumstances, though this may not be fully possible where legal obligations exist.
- Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances.
- Right to Data Portability: The right to receive your information in a structured, commonly usable format.
- Right to Withdraw Consent: The right to withdraw any consent you have given at any time.
To exercise these rights, email us at [email protected] or contact us via our 24/7 live chat.
10 Managing Marketing Communications
If you do not want to receive promotional emails or messages from cbaj, you can easily opt out:
- Click the "Unsubscribe" link at the bottom of any marketing email.
- Go to your account settings and change your notification preferences.
- Email us directly at [email protected] to let us know.
However, account security alerts, transaction confirmations, and important service notifications are separate from marketing — these cannot be turned off.
11 Protection of Minors' Information
cbaj provides services only to those aged 21 or above. We actively prevent minors from registering:
- An age verification process is applied at the time of registration.
- Proof of age is requested during account verification.
- If we become aware that a minor is using an account, it will be closed immediately.
If you believe someone you know who is a minor is using cbaj, please contact us.
12 Responsible Gaming and Information
We use information about your gaming behavior to protect you:
- To analyze gaming patterns and identify problematic behavior in a timely manner.
- To enforce self-set limits (deposit limits, session limits).
- To implement Self-Exclusion measures.
For more information on responsible gaming, visit our Responsible Gaming page.
Policy Changes and Contact
13 Changes and Updates to This Policy
cbaj may change or update this Privacy Policy from time to time. When changes are made:
- The "Last Updated" date at the top of the page will be changed.
- For significant changes, we will send a notification to your registered email address.
- Continued use of the platform after changes have been made will be considered acceptance of the new policy.
You are advised to visit this page regularly and stay informed about updates.
14 About Links to Other Websites
The cbaj platform may occasionally reference third-party websites. Their privacy policies may differ from ours. When you visit a third-party site, their own privacy policy will apply. cbaj is not responsible for data protection on those sites.
15 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
Protecting your privacy is our top priority. We take every request or complaint you make with the utmost seriousness.